558H Privacy Policy: What Is Collected, Why and Your Rights
558H Privacy Policy explains how your personal data is handled. The short version: 558H collects what it needs to run your account and pay you, such as your mobile number, wallet number and betting history; it protects that data with HTTPS and access controls; it never sells it; and you can ask to see, correct or delete it at any time through live chat.
Data Covered by the 558H Privacy Policy
| Data | When it is collected | Used for |
| Mobile number, username, password (encrypted) | Registration | Login, OTP codes, account recovery |
| Name, date of birth, NID | Profile and identity checks | Age check, matching the wallet name, large withdrawals |
| bKash, Nagad or Rocket number, TrxID | Deposits and withdrawals | Matching payments, sending payouts |
| Bets, game rounds, bonus history | While you play | Settling bets, turnover tracking, disputes |
| Device type, IP address, cookies | Every visit | Security, fraud checks, keeping you signed in |
| Live chat messages | When you contact support | Solving your case, staff training |
How 558H Uses Your Information
Your data is used for six purposes only: opening and protecting your account, processing deposits and withdrawals, checking age and identity, preventing fraud and duplicate accounts, answering support requests, and sending offers when you have agreed to receive them. You can switch marketing messages off in Account Settings, and service messages such as OTPs and payout confirmations still arrive.
Who Receives Your Data
Only the partners needed to run the service: the payment agents who handle Send Money transfers, the game studios that settle your rounds (they receive a player ID, not your name or number), and the SMS provider that sends your OTP. Data is shared with authorities only when the law requires it. 558H does not sell or rent player data to anyone.
How Long It Is Kept
Account and payment records are kept for as long as the account is open and for five years after it is closed, to settle disputes and meet anti-fraud duties. Chat logs are kept for two years.
See more: 558H Responsible Gaming
How the 558H Privacy Policy Protects Data
- Every page that handles a login or a payment loads over HTTPS.
- Passwords and transaction passwords are stored encrypted; staff cannot read them.
- NID images are kept in a separate store that only the verification team can open.
- Logins from a new device trigger an OTP to your phone.
Your part matters as much: never share your OTP, password or wallet PIN, and sign in only from the official site or app.
Messages You Receive
Under the 558H Privacy Policy, messages fall into two groups. Service messages, such as OTP codes, deposit and payout confirmations and security alerts, always reach you because the account needs them. Marketing messages, such as bonus news, match previews and event invitations, arrive only if you agreed to them at sign-up, and you can stop them at any time in Account Settings or by replying STOP to an SMS. Real prize notices only appear in the inbox inside your account, never in a private Facebook, WhatsApp or Telegram message.
Cookies
Cookies keep you signed in, remember your language and measure which pages load slowly. You can delete or block cookies in your browser settings, but you will then need to sign in on every visit.
Players Under 18
Accounts are for adults only. If an account is found to belong to someone under 18, it is closed and its data is deleted, apart from records the law requires to keep.
Your Rights Under the 558H Privacy Policy
In line with local personal data protection rules, you can ask to see the data held about you, correct anything that is wrong, withdraw your consent to marketing, and delete your account and its data once your balance is paid out. Send the request through live chat from your logged-in account; it is answered within 7 days.
How a Data Request Works
Tell live chat which right you want to use: a copy of your data, a correction or deletion. For a copy, you receive a file listing your profile details, linked wallets, deposit and withdrawal history and the last 12 months of bets. For a correction, send the right detail and, for a name or date of birth, a photo of your NID. Deletion starts once your balance is zero and any open bet is settled.
If Something Goes Wrong
If you think your data has been misused, such as a login you did not make or an OTP you never asked for, report it to live chat at once. Your sessions are closed, your passwords are reset by OTP, and the case is logged under the 558H Privacy Policy with a reply in your account inbox.
558H Privacy Policy FAQ
Does 558H share my number with other companies?
Only with the SMS provider that sends your codes. Your number is never sold or used by other brands.
Why does 558H need my NID?
To confirm that you are over 18 and that the wallet receiving a payout belongs to you.
Can I delete my account?
Yes. Ask live chat; the account is closed after any balance is withdrawn, and personal data is deleted except records kept for anti-fraud reasons.
Questions About the 558H Privacy Policy
This 558H Privacy Policy is updated when the way data is handled changes, and the new date is shown on this page. For any question about your data, open live chat from your account, 24 hours a day, in English or Bengali. Your account, your wallet and your history stay private at 558H.